HOW OUR SHOP WORKS
Earth & City happily offers Local Home Delivery and Farmers’ Market Pickup of our delicious food items across Toronto!
HOW TO ORDER:
Browse and add items you wish to purchase to your cart. At checkout, select either Shipping or Farmers’ Market Pickup.
For Farmers’ Market Pickup you will be prompted to choose a location, date and time for pickup. We have a wide variety of options across the Toronto area. We do require a 24 hour lead time to process these orders. This gives our production team time to manage inventory for the week.
There is no order minimum or pickup fee for Farmers’ Market Pickup.
For Shipping, we offer local delivery on Wednesdays (2-6pm) & Thursdays (10am-4pm). Our order minimum is $40 with a delivery fee ranging from $5-15 depending on location.
We require a lead time of approximately 40 hours to process orders. You will be notified when your order has been prepared for delivery and you can expect delivery the next day.
We employ contactless delivery when we deliver to your household. You will receive a notification once your order has been delivered.
CONDOS & APARTMENTS:
Our driver will be avoiding entering building floors or using elevators when possible for health and safety reasons. Please be available for contact to meet us in the lobby to receive your order or notify your concierge that you are expecting a delivery and we will leave it with them.
If our driver determines there is no safe way to deliver your order, cannot reach you or cannot leave your order with the concierge, you will be notified that we could not deliver. Please contact us - firstname.lastname@example.org - within 24 hours to make alternate arrangements. If we do not hear from you your order will be reallocated or donated to a partner organization. We cannot issue a refund.
We will leave your order at your front door without knocking or ringing your doorbell to minimize the risks associated with touching surfaces. You will receive a notification when your order has been delivered.
Still have questions? Send us an email - email@example.com!